triage
0
on today
0
need a human
0
threads waiting
0
next 7 days
0
covered
Nothing on this screen was typed into it. Every number is a query against the same record the other sections read.
the board · next 7 days
0 shiftsReading the schedule out of the record
needs a human
0 openNothing in trouble right now
cover the callout
Nothing selected. Click the callout on the left and the record will say who can take it
take the pen
agent mid-conversationLoading the threads that are waiting on a reply
waiting on a reply
0 moreReading which conversations went quiet